Frequently Asked Questions
Everything you need to know about your equestrian gear and order experience.
What is the 100% Satisfaction Guarantee?
At Dover Saddlery, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a refund, exchange, or store credit within one year of the purchase date, provided it is in new condition with original packaging.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see the real-time status of your delivery.
Do you offer professional saddle fitting services?
Yes, we offer professional saddle fitting consultations. You can visit one of our retail locations or contact our customer service team to speak with a specialist who can guide you through the measurement and trial process for your horse.
How long does shipping take for in-stock items?
Standard ground shipping typically takes 3 to 7 business days within the contiguous United States. We also offer expedited shipping options, including 2-day and overnight delivery, for an additional fee.
Can I return a customized or monogrammed item?
Customized, monogrammed, or personalized items are made specifically for you and are generally not eligible for return or exchange unless there is a manufacturer defect or an error in the customization process.
Does Dover Saddlery ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout based on the weight and dimensions of your order.